*BEFORE*
signing up for a class, please read the text below. By signing up,
you are saying that you understand the information below (including
the cancellation policy).
Questions? You can reach us at email(at)thenovastudio.com or by
calling 510-234-5700.
PAYMENT
OPTIONS
Checks - Accepted in person or via mail.
Be sure to include the Registration
Form with your payment.
Cash - Accepted in person only at The
Nova Studio (please do not mail cash) - use
the Registration Form.
Credit Cards - Accepted on-line only via
PayPal (links are on class description pages, via
the Calendar Page).
HOW
TO REGISTER
Check or Cash: If you would like to register
for a class and pay by check or cash, check the class description page (linked on the Calendar Page) to see if the class still has openings. As long as you don't see "Class Full" or "Registration Closed", print out the Registration
Form and follow the instructions.
If a class fills before we receive your payment, we will call immediately to let you know. If you write a check that is returned by your bank for
any reason, you will be responsible to pay a $20 fee
to cover bank fees and inconvenience (in addition to
the class fee).
Credit Cards: We accept credit card payments
on-line only (through our website) using PayPal, a secure
site used for safely transferring money on-line.
There is no cost to you for using this service. To pay
on-line using your credit card, visit the individual
class description page (linked on the Calendar
Page) and click on the Visa/Mastercard "Buy
Now" button associated with the date you want.
You will be taken to the PayPal website where further
instructions will be given. You can make an instant
payment using your credit card without creating a PayPal
account. Once your payment goes through, you will receive
an e-mail from us within one week (usually) confirming
your registration. If you do not receive an e-mail confirmation,
or if you sign-up for a class with less than five days
notice, please call 510-234-5700 to confirm your enrollment.
REGISTRATION
MISCELLANEOUS
Sign-ups are on a first-come, first-served basis.
Prepayment is required at the time you sign-up to reserve your space.
Many classes fill up in advance, so early registration is strongly recommended.
To give personal attention, class size is limited
to 8 - 14 students, depending on the class.
The following contact information is required for all students:
Name, Contact Phone(s) and E-mail Address.
By signing up, you are saying that you have read this entire
page, including our refund policy directly below.
CANCELLATION
POLICY
No Refunds: All payments are non-refundable (i.e., we do not offer refunds). If you cannot attend a class that you have committed to, please refer to the options below.
Rescheduling Option: If you sign up for a class
and need to change the date for any reason, there will
be a $15 change fee for the work that goes into moving
the information, reconfirming, and attempting to fill
your space. This option is good as long as you call
us (510-234-5700) with at least 7 DAYS NOTICE, but please try to give us as
much advance notice as possible. At the time of rescheduling, you'll need to let us know which class you would like to transfer into.
Half Credit Option: If you need to cancel (for any reason) and you call us with
at least 48 hours notice (but less than 7 days before
the class), you are eligible for a HALF CREDIT of your class
fee to use for any future class. Note, this is not a refund, but a credit. You'll have up to 2
weeks from the date of the class to notify us which class you would like to apply your credit to, otherwise the credit will be forfeited.
No Credits/Refunds for No Shows: If you sign
up for a class & do not call or show up FOR ANY
REASON (you got the date/time wrong, car broke down,
you are sick, had to work late, etc.) the entire class fee is NON-REFUNDABLE,
nontransferable, and no future credit will be given
- no exceptions. There is limited space available in each class and many
of the classes involve a minimum materials cost and
considerable preparation time for the instructors. When
a seat is empty that could have been filled, we feel
this is only fair.
Class Cancellations (if we cancel): If enrollment is below the studio minimum of
5 students, the teacher has the right to cancel a class one
week prior to the class. If a class is cancelled, you will be contacted
using the phone number and/or e-mail that you gave when signing up,
and will receive a full refund or a credit for any future class (your
choice). Your credit will be good for 6 months from the date of the
class.
WHAT
TO BRING
For almost all of our classes, we provide everything you need for the
class - simply show up and we'll do the rest. In rare cases where an
instructor wants you to bring something, that will be indicated in the
on-line class description (viewable from the Calendar
Page) and also in the confirmation e-mail we send you. Please
be sure we have your best contact info (phone & e-mail) when signing
up.
CLASS
LOCATION
Unless otherwise specified, all classes are held at The
Nova Studio located at 24 West Richmond Ave. in Point Richmond,
CA 94801. If you've never been to The Nova Studio,
please visit our Location Page with
a map and detailed driving directions. Please research & print out
directions before the day of the class, as you may not
be able to reach someone by phone on the day of class. Students
can normally find non-metered parking within one block of the studio.
Although Point Richmond is generally considered very safe, as a common
sense reminder, please don't leave any valuables in view in your car.
WHAT
NOT TO BRING TO CLASS
As much as I love pets, some people are allergic to them, so
I have to ask that you leave them at home. Also, please do not show
up for the class with any additional people (that includes husbands, babies
or small children). Unexpected guests often cause distractions
that are not appreciated by paying customers. I wouldn't even think
to mention this, but I once had a dog, a baby, and a five-year-old all
show up unexpectedly in the same sold-out class!
MINIMUM
AGE & KIDS CLASSES
Although our classes are designed for adults, we have had young people
as young as 6 attend with an adult. If you feel your child is mature
enough to attend a class with or without you, please discuss it with
us before signing up (as some classes are better for young people
than others). We occasionally offer classes specifically for those under
18. Check the current Calendar to
find out if any are coming up. We do offer private parties if you have
a group of young people (or adults) who want to do a class for a special
occasion. If interested, contact us with as much advance notice as
possible (3 months is ideal, but less time might work if we have an
available dates).
LOST HANDOUTS / REPRINTS
We could be kept busy at least one day per week responding to email and filling requests to replace lost handouts. So, due to the large number of requests we receive, here is our handout reprint policy: If you have taken a class with Lori Nova and lose your handouts (your dog ate them, they flew out of your convertible, etc.) there is a $20 charge to replace them. Please submit all requests in writing and mail it to us (at 24 W. Richmond Ave., Point Richmond, CA 94801) with your $20 check (per class) along with your name, class title, approximate date you took the class, your mailing address, and your $20 check made out to "The Nova Studio." We do not send handouts via e-mail. Once we verify that you have taken the class, we will send a CURRENT copy of the class handouts, which may include different information/recipes than those in the class you took (we are always improving and updating our handouts). If you are requesting handouts for a class you have not yet taken, the price for the handouts is the same price as the class fee (approx $49-$59). If you need a reprint of a class with another teacher, please contact the teacher directly.
TEACHER INFORMATION
On each class description page, the teacher's name is listed under the
title of each class. The majority of the classes (soapmaking, candle
making, and bath & body product making classes) are taught by the
owner, Lori Nova. Other classes are taught by talented and creative
individuals and artists from all over the Bay Area. You can find each
instructor's bio on the same page as their class description as well
as on our Teacher Page. If you have
teaching experience and a unique/creative class idea you think would
work at The Nova Studio, please contact us at: email(at)thenovastudio.com with a class proposal, your resume & references.